I forgot my Scene+ password. How do I reset it?

No problem. Resetting your Scene+ password is quick and easy.

Step 1: Open the Scene+ app or head to sceneplus.ca.

Step 2: Click Sign In.

Step 3: Enter your Scene+ card number on the login screen, or email address, then click Continue.

Step 4: If the password entry screen is displayed, click Forgot password?

Step 5: If prompted to reset your password, your Scene+ Card Number or email address will be pre-populated — select Continue.

Step 6: Check your inbox for a password reset email and click the link provided.

Please note: If you are using Gmail, please check Junk or Promotions for the password reset email link.

Step 7: You'll receive an SMS with a verification code — enter it and click Continue.

If you would prefer to receive the verification code via phone call, click Get a call, input the received code, and click Continue.

Step 8: Create and confirm your new password, then click Reset Password.

Keep in mind:

For the security of your account, Scene+ passwords cannot contain personal information such as your first or last name, nickname, phone number, or parts of your email.

Your password must contain:

• At least 8 characters.

• At least 3 of the following:

  • Lower case letters (a‑z)

  • Upper case letters (A‑Z)

  • Numbers (0‑9)

  • Special characters (e.g. !@#$%^&*)

You're all set! Use your new password to log in.