To make sure you get the right support, here’s who to reach out to based on your issue.
Home Hardware Contact Center
Phone: 1‑877‑940‑5081
Email: contactus@homehardware.ca
This is for:
General questions
Home Hardware account inquiries
Issues with linking or unlinking your Scene+ card to your Home Hardware account
Pricing or promotional questions
Professional or contractor discounts
Home Hardware stores
Find your local store.
This is for:
Missing Scene+ points on in‑store purchases
Missing Scene+ points on online Ship to Store purchases
Redemption issues with in‑store purchases
Refunds on in‑store purchases
Scene+ Member Services
Phone: 1‑866‑586‑2805
Chat: www.sceneplus.ca
This is for:
Missing Scene+ points on online Ship to Home purchases
Redemption issues on online orders
Missing refunds on online orders
Gift cards ordered through your Scene+ account
Unrecognized redemptions on your Scene+ account
Good to know
If you're missing Scene+ points, please check the following before reaching out:
You have a copy of your receipt
Your purchase was at least $50 before tax
It wasn't made through a House Account
You're not a Pro Contractor
The product isn't excluded from earning Scene+ points