Who should I contact for help with my Home Hardware or Scene+ account?

To make sure you get the right support, here’s who to reach out to based on your issue.

Home Hardware Contact Center

Phone: 1‑877‑940‑5081
Email: contactus@homehardware.ca

This is for:

• General questions

• Home Hardware account inquiries

• Issues with linking or unlinking your Scene+ card to your Home Hardware account

• Pricing or promotional questions

• Professional or contractor discounts

Home Hardware stores

Find your local store.

This is for:

• Missing Scene+ points on in‑store purchases

• Missing Scene+ points on online Ship to Store purchases

• Redemption issues with in‑store purchases

• Refunds on in‑store purchases

Scene+ Member Services

Phone: 1‑866‑586‑2805
Chat: www.sceneplus.ca

This is for:

• Missing Scene+ points on online Ship to Home purchases

• Redemption issues on online orders

• Missing refunds on online orders

• Gift cards ordered through your Scene+ account

• Unrecognized redemptions on your Scene+ account

Good to know

If you're missing Scene+ points, please check the following before reaching out:

• You have a copy of your receipt

• Your purchase was at least $50 before tax

• It wasn't made through a House Account

• You're not a Pro Contractor

• The product isn't excluded from earning Scene+ points