To make sure you get the right support, here’s who to reach out to based on your issue.
Cineplex Guest Services
Contact: 1‑800‑333‑0061
FAQ: Cineplex FAQ
This is for:
Account sign up and issues
Linking and unlinking Cineplex account issues
Missing Survey Scene+ points
Movie refunds and cancellations
Tech errors
Scene+ Member Services
Phone contact: 1‑866‑586‑2805
Chat: sceneplus.ca
FAQ: FAQs – SCENE
This is for:
Account sign up and issues
Missing movie and concession points
Missing Rec Room and Playdium points
Missing promotional points
CosmoGo (Formerly Cineplex Store)
Email: help@cosmogo.com
FAQ: Support
This is for:
CosmoGo account set up and issues
Online movie rentals
Account deletions
Digital movie refunds