Who should I contact for help with Cineplex and Scene+?

To make sure you get the right support, here’s who to reach out to based on your issue.

Cineplex Guest Services

Contact: 1‑800‑333‑0061
FAQ: Cineplex FAQ

This is for:

• Account sign up and issues

• Linking and unlinking Cineplex account issues

• Missing Survey Scene+ points

• Movie refunds and cancellations

• Tech errors

Scene+ Member Services

Phone contact: 1‑866‑586‑2805
Chat: sceneplus.ca
FAQ: FAQs – SCENE

This is for:

• Account sign up and issues

• Missing movie and concession points

• Missing Rec Room and Playdium points

• Missing promotional points

CosmoGo (Formerly Cineplex Store)

Email: help@cosmogo.com
FAQ: Support

This is for:

• CosmoGo account set up and issues

• Online movie rentals

• Account deletions

• Digital movie refunds