If your points aren't showing up or something didn't work as expected when you tried to redeem them, there are a few common scenarios below that can help you troubleshoot and fix the issue.
Missing earned Scene+ points from restaurants
You may be missing points if:
Your Scene+ card wasn’t scanned at the restaurant
Dining offers weren’t loaded before you paid
Your points have not appeared after 48 business hours even though your card was scanned and offers were loaded correctly
If any of these apply, contact Scene+ Member Services at 1-866-586-2805 within 45 days of your purchase. Be sure to keep your receipt handy, and let the agent know whether you're missing base points, bonus points, or both.
As a tip: Member Services can help recover points if you forgot to scan your card or load offers, up to three times per year.
Bonus Scene+ points not showing after dining
If your base points appeared but bonus points didn’t, check the following:
Ensure your dining offers were activated and showed as Loaded before you paid.
Confirm the offer hasn’t already been used, as dining offers reset monthly.
Keep in mind:
Dining offers can’t be combined with other promotions.
If you used a CAA discount, restaurant coupon, app‑based discount, or employee discount, bonus points won't apply.
If your purchase was made at a dual‑branded restaurant location (e.g., Harvey’s + Swiss Chalet), let the agent know when you call.
Missing redeemed Scene+ points after dining
If you redeemed Scene+ points but:
They weren’t applied to your purchase
Extra points were removed
Your order was canceled and points weren’t refunded
…the next step depends on how you redeemed.
If you redeemed points in person:
Ask the restaurant directly to process a reversal.
If you redeemed points online:
Contact the restaurant’s customer service team to submit a claim.
If the restaurant can’t resolve the issue, wait 72 hours and then contact Scene+ Member Services at 1-866-586-2805.
Have your receipt and any error code available so the issue can be reviewed and resolved as quickly as possible.