If you tried to redeem Scene+ points toward a travel purchase on your eligible Scotiabank or Tangerine card and can't find the transaction, there are a few common items you can check first.
For more details on travel redemptions, you can also review the Earn and Redeem Scene+ points guide for Scotiabank and Tangerine.
Who made the purchase?
Travel must be booked using a Scotiabank or Tangerine card that’s linked to your Scene+ account.
If your card has joint cardholders, the travel purchase will appear under the account of the person who paid.
Purchases made by a supplementary cardholder or authorized user will show under the primary cardholder’s account.
Points on the wrong Scotiabank account?
This can happen with Scotiabank joint cardholders, and it’s usually easy to fix.
Scene+ points can be transferred between joint accounts.
To do this, call 1‑866‑586‑2805 with both cardholders on the line so identities can be verified.
Once the points are transferred, you’ll be able to apply them to the eligible travel purchase.
Still can't find the travel transaction?
There are a few additional things to keep in mind:
Each travel purchase can only be redeemed once using Scene+ points.
Travel transactions remain eligible for redemption for up to one year from the date the transaction was posted.
Recent purchases may take up to seven days to appear in your account before they become available for redemption.
Need more help?
If you still can’t locate the travel transaction, contact Scene+ Member Services at 1‑866‑586‑2805.
If further investigation is needed, you may be asked to provide a screenshot of your Apply Points to Travel page.
Make sure the screenshot shows:
The correct card selected, and
The exact month of purchase, rather than a general range like “last 30, 60, or 90 days.”