My Scene+ account was closed. What should I do?

In some cases, Scene+ accounts are closed due to inactivity, as outlined in our Terms and Conditions.

Here’s what you need to know:

• Registered accounts close after 24 months of inactivity.

• Unregistered accounts close after 6 months of inactivity.

Once an account is closed, you won't be able to earn or redeem Scene+ points on that account, and any previously earned points are forfeited.

So what's next?

You're welcome to open a new Scene+ account to start earning and redeeming points again.

If you're having trouble registering, check out our Scene+ Registration Guide for step-by-step help.

Still need help?

Call us at 1‑866‑586‑2805 or connect with Scene+ Member Services by chat, and we'll get you back on track.