I'm having trouble linking my Scotiabank card to Scene+

We can help look into linking issues with your Scotiabank card and Scene+. Before you call, there are a few things you can check on your end that may resolve the problem more quickly.

My card isn't linked to my Scene+ account

• First, confirm that your card is an eligible Scotiabank product by reviewing the Scotiabank Products page.

  • If you're using a debit card, it must display the Scene+ logo and be connected to an eligible bank account. Wealth Management debit cards are eligible but do not have the Scene+ logo.

  • If you're using a credit card, you must be the Primary or Secondary cardholder. Supplementary cardholders aren't able to submit linking requests, and the request must come from the primary cardholder.

• Next, sign in to your Scotiabank online banking profile and check whether your card is already linked to a different Scene+ account. You can use your Scene+ number to confirm this. 
  To know more about how to find your Scene+ Card number, click here.

  • If you discover that you have more than one Scene+ account, review the steps in the Duplicate Account guide to resolve the issue.

  • Please note that only primary or secondary cardholders can redeem Scene+ points. Supplementary cardholders are not eligible to redeem points.

If you're experiencing issues specifically related to travel redemptions, see the Bring Your Own Travel exceptions page for additional details.

I want to remove my card from my Scene+ account

To remove a Scotiabank card from your Scene+ account, the card must first be deactivated with Scotiabank. Active cards can’t be removed from a Scene+ account, even if you no longer plan to use them.

My Scotiabank card was replaced

If your Scotiabank card was replaced and the new card details were not automatically updated on your Scene+ account, you’ll need to contact Scene+ Member Services for assistance so the link can be corrected.

Still need help?

If none of these steps resolve the issue, please contact Scene+ Member Services at 1-866-586-2805.
Scotiabank Customer Service isn’t able to fix Scene+ linking issues directly, but our Member Services team can review your account and help get everything sorted.