I'm having trouble with the Scene+ website. What do I do?

If the Scene+ website isn't loading properly or doesn't seem to be working, a quick browser reset usually does the trick.

First, try clearing your browser's cookies and cache. This can help your browser fix loading issues, improve performance, and help keep your information secure.

Here's how to clear your browser's cache and cookies:

Step 1: Open your browser (Chrome, Firefox, Edge, or Safari).
Step 2: Select Settings or Preferences (three dots or three lines for Firefox/Edge/Chrome, or the Safari menu on a Mac).
Step 3: Find privacy or data options (e.g. Privacy, Privacy & Security, or Cookies and Site Data).
Step 4: Choose the option to clear browsing data or manage website data.
Step 5: Select cookies or site data and cached images/files.
Step 6: If prompted, clear all time or all data.
Step 7: Confirm and clear.
Step 8: Restart your browser to make sure the changes take effect.

Still having issues? Check your VPN.

If you're using a VPN, your IP address may appear outside Canada. This can affect access to certain features on the Scene+ website, like offers or redemptions.

Try either:

• Temporarily disabling the VPN,
  OR

• Set your VPN location to Canada.

A couple of tips:

• Antivirus software can have built‑in VPN.

• Restart your browser or computer if issues persist or switch to the Scene+ app.