FAQs

New to Scene+?

• What is Scene+?
• What are Scene+ points and how do they work?
• How do I earn and redeem Scene+ points?
• How do I sign up or register for Scene+?
• I'm already a Scene+ member, how do I find my Scene+ membership number?
• How do I download the Scene+ App?

My Account

• How do I update the personal information on my Scene+ account?
• How do I keep my Scene+ account safe and secure?
• How do I merge or share my Scene+ account?
• My Scene+ account was closed. What should I do?
• I have unrecognized redemptions or activity on my Scene+ account, what should I do?
• How do I delete my Scene+ account?

Account & Card Support

• I'm having trouble signing into my Scene+ account
• Why are my Scene+ points not showing up on my account?
• Why can't I use my Scene+ points?
• How do I add my Scene+ card to my digital wallet?
• How do I get a physical Scene+ card?
• What happens if my physical Scene+ card was lost or stolen?

Login & Access

• I forgot my Scene+ password. How do I reset it?
• I'm getting a Scene+ error message. What do I do?
• I'm having trouble with the Scene+ website. What do I do?
• How do I make sure I receive Scene+ emails, calls, and texts?
• How do I stop or unsubscribe from Scene+ emails or texts?

Shell (New!)

• How do I earn Scene+ points at Shell gas stations?
• Can I redeem Scene+ points at Shell?
• Are all Shell stations participating in Scene+?
• Do I need to register for Scene+ before I can earn and redeem at Shell gas stations?
• Will the Scene+ app show my Shell fuel savings or visits?
• What if I forgot to scan or swipe my Scene+ card at Shell?

Scotiabank

• How do I earn and redeem Scene+ with Scotiabank?
• How do I earn Scene+ points with Scotiabank cards?
• Why am I missing Scene+ points after using my Scotiabank card?
• Why can't I find my travel transaction to redeem Scene+ points?
• I'm having trouble linking my Scotiabank card to Scene+
• I didn't receive Scene+ points for credit or travel redemption

Grocery, Convenience & Pharmacy

• How do I earn and redeem at Scene+ points at grocery, convenience, and pharmacy?
• How can I earn and redeem Scene+ points with Voila?
• How do I create a grocery account and link my Scene+ card?
• Why am I not earning Scene+ points at grocery, convenience, or pharmacy locations?

Movies & Entertainment

• How do I earn and redeem Scene+ points at Cineplex?
• How do I link or unlink my Scene+ card from my Cineplex account?
• Who should I contact for help with Cineplex and Scene+?
• The Cineplex Store is Now CosmoGO

Scene+ Travel

• How do I earn and redeem points with Scene+ Travel?
• I need help with a Scene+ Travel issue

Home Improvement

• How do I earn and redeem points at Home Hardware?
• How do I link or unlink my Scene+ and Home Hardware accounts?
• Who should I contact for help with my Home Hardware or Scene+ account?

Dining

• How do I earn and redeem Scene+ points at restaurants?
• How do I load my Restaurant and Dining offers?
• What should I do if I have issues earning or redeeming Scene+ points at a restaurant?

Gift Cards

• How can I earn and redeem Scene+ points for Gift Cards?
• I'm having issues with my gift card bought with Scene+ points

Retail

• How do I shop online with Scene+ and Rakuten?
• How do I link or unlink my Rakuten.ca and Scene+ accounts?
• What should I do if I am having issues with Rakuten and Scene+?

Scotia Dealer Rewards

• How do I earn and redeem Scene+ points with Scotia Dealer Rewards?
• What should I do if my Scotia Dealer Rewards points are missing?